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Consumer claims and reporting

Filing a report

Filing a report 4197 - Queixa, reclamació i denúncia de consum Departament d'Empresa i Coneixement

The report can be filed at any time.

There are no fees associated with this procedure.

The objective of this procedure is to defend the general—not individual—interest, and to correct and prevent illicit conduct. Based on the actions taken, it will be determined if an administrative infraction has occurred.

  1. If it is considered that an infraction has occurred, the introduction of a disciplinary procedure is proposed, which may involve a fine.
  2. If it is considered that an infraction has not occurred, or if it is not possible to determine the party responsible, the inspections are archived.