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Consumer claims and reporting

Filing a claim with the Administration

Filing a claim with the Administration 4197 - Queixa, reclamació i denúncia de consum Departament d'Empresa i Coneixement

A claim can be filed at any time.

Documentation to attach to the claim:

  • Photocopies of all of the required documentation (invoice, receipt, publicity, quotation, etc.).

There are no fees associated with this procedure.

If a satisfactory response is not received after presenting the claim at the establishment, the consumer can present the claim at the public (municipal, regional, or provincial) consumer information offices.
Guidance from a consumer association can also be sought for this procedure.